To find and view Panopto recordings in Bridges, please click Panopto from the course menu and select the drop-down arrow next to the course name. Your previous folders still exist, and you have permission to them from the drop-down menu. If Panopto is not opening to the associated course folder or if you are not seeing your previously uploaded content, please contact id@rwu.edu. Going forward any new courses (or courses accessed with the new integration in place) will be listed under the Bridges Folder - to access those click on the down arrow next to Bridges. For further assistance, please email id@rwu.edu

Click on the icons below for more information about editing your videos in Panopto:             For further assistance, please email id@rwu.edu

Why can't my students view my Panopto video? There can be a couple of reasons why they might not be able to view your posted video: 1. There are video permission issues or 2. Your video has been archived. Video Permission issues: If you have shared out or embedded your Panopto video, but the students are not able to view the video or get a message that looks like this: OR And they click to sign in it brings them back to the Bridges login screen. This indicates there is an issue with the permission settings of the video. You have two options: 1. Ask students to login to Panopto by clicking on Panopto in the course or on the Home menu and then access the video. 2. Change the permissions to "Public Unlisted" * Select the Share icon when you hover over the video Select Change Select Public (unlisted)* * Selecting Public (unlisted) will make all access to the videos as anonymous users, as viewers are not required to login. If you would need to view statistics by user for assessment purposes, do not change the setting to unlisted and the student must click on Panopto within Bridges first, before viewing the video if you are embedding or sending out video links. Your video has been archived: If the video the students are trying to watch has not be accessed in over 18 months, the video might have fallen into archive. Students are not able to view the video, or get a message that looks like this: To recall a video once archived: If you click on an archived video (see screenshot), the process will begin to "defrost" the video which may require 48 hours to retrieve for viewing. When this process is complete, the video will be playable. If you have videos embedded in your class, to assure students can view them as needed and are not in the archive, please make sure to play them ahead of time. Students can also request videos to be taken out of archive however, they need to be authenticated into Panopto (clicking on Panopto) before clicking on the video. More information about restoring archive videos: How to Restore Archived Content  More information about the Panopto Retention Policy: Panopto Retention Policy For further assistance, please email id@rwu.edu

Important: If you are moving videos to a new course, before you begin make sure you have provisioned a folder for your class in Panopto by clicking on Panopto while in the course in Bridges. This creates a folder for the course. If you do not do this step first, you will not be able to find a corresponding course folder, as it has not been provisioned yet. To begin, open up the full view of Panopto by clicking the box/arrow icon on the top right. Click on the icons below for more information about moving and copying Panopto videos: How to Copy Videos: How to Move Videos: How to Batch Move Videos: How to Batch Copy Videos: For further assistance, please email id@rwu.edu

Panopto videos are automatically captioned when they are uploaded to Panopto or brought over from Zoom. However, there might be older videos that were not automatically captioned. To caption these videos, hover over the video and select the gear icon. Select Captions from the menu Select Automatic Machine Captions from the drop down menu and click Order The video should be captioned accordingly depending on the length of the video. For more information: Editing Captions Downloading Captions For further assistance, please email id@rwu.edu

Encountering a login prompt while accessing Panopto through Bridges on Chrome? Follow these steps for troubleshooting: Ensure your Chrome browser is updated to the latest version. Stay Updated on PC Stay Updated on Mac Verify if any Ad Blockers are active. If the issue persists after these checks, utilize the steps outlined in the guide below to capture network logs. This process can provide valuable information for troubleshooting. The resulting data will help Panopto's support team identify potential issues and work towards a resolution. How to Capture Network Logs from Chrome Web Browser Feel free to reach out if you need assistance during any step of this process. For further assistance, please email id@rwu.edu

1. Log in to your Bridges course (or Home page): 2. Click on the Panopto tool from the course menu on the left: Hover over the video and click on the "share" icon on the video preview: 7. Make sure it's set to "Public (unlisted)": 8. Select copy link: The URL of the video will be copied to your clipboard. You can insert this this link anywhere in a Bridges course, or send via email. When a user clicks on the link, they can view the video. Please note that if you leave the video as Restricted, only those users that are listed will have access to the video (either listed individually OR by course). They will need to log into Bridges>Panopto first before being able to access the video via that link. For further assistance, please email id@rwu.edu

Panopto is directly integrated into Bridges- you should not be getting a login screen when clicking on Panopto in Bridges. If you do, here are some steps that might help: Ensure your Chrome browser is updated to the latest version. Stay Updated on PC Stay Updated on Mac Verify if any Ad Blockers are active. Use another Browser to access Panopto in Bridges (if you are using Chrome, switch to Firefox) Please contact id@rwu.edu to troubleshoot further. For further assistance, please email id@rwu.edu

1. Log in to your Bridges course (or Home page): 2. Click on the Panopto tool from the course menu on the left: 3. First make sure the video is listed as Public (unlisted). In the video you would like to embed, click on the "share" icon on the video preview: 4. Make sure it's set to "Public (unlisted)": Note about Public (unlisted) - if you do not want your video public, then leave it as private - however students will have to click on Panopto in the Bridges course before being able to view any of the restricted videos. 5. Select Embed and Copy Embed code. The URL of the video will be copied to your clipboard. 6. Back in your Bridges lesson, select Add Content and Embed Content on the Page. 7. Click on Add new URL (web link), the copy in the embed code underneath and click Save. A preview of the video will appear underneath. Click Save and you video will embed in the lesson. For further assistance, please email id@rwu.edu

There might be instances where many of your videos have fallen into archive (per the Panopto retention policy of 18-month unwatched videos) and you need to reactive them in bulk. Below are instructions on how to do this. Upon clicking on Panopto in Bridges, open Panopto in a new window by clicking on the square/arrow on the upper right hand corner: On the right hand menu select System on the bottom right, then select Archive, This pull up all of your archived videos across all courses/folders. From there select the videos you'd like to make active. You can sort the display on when videos have fallen into archive, then select the arrow/box to unarchive the selected videos. For further assistance, please email id@rwu.edu