1. Navigate to Bridges 2. Click on "RWU Login" 3. If you are already logged into 0365 it automatically logs you into Bridges. If you are not, enter your 0365/ Microsoft Office RWU credentials and proceed through the steps. For students, please refer to these mediatech articles regarding logging into your 0365 account: Student Initial Login to O365: Configure MS Two-Factor Authentication Students New Single Sign-On (SSO) and O365 Accounts Once you've signed into your 0365 account, you should be able to access Bridges through SSO. For staff and faculty, use the steps below: Faculty & Staff - user your jstaff@rwu.edu 4. Accept the Duo Authentication Push 5. You are now logged into Bridges Login Issues: Staff Login Guide Faculty Login Guide To manage your RWU account password, please visit https://passwords.rwu.edu. If you require additional assistance, please call the Media•Tech Desk at 401-254-6363 or email mediatech@rwu.edu. Guest Accounts: Guest Login Note: If you received a notification directly from Bridges upon enrolling, please select "Guest Login" Then login with your guest credentials: To manage a password with this local Bridges account please visit Bridges Guest or Non-RWU password form. For further assistance, please email id@rwu.edu

1. In Bridges, navigate to the course site where you would like to copy the content into (ie. destination course). Important Notes: Be careful when selecting the destination for the content you are about to copy. You do not want to overwrite an existing course with a blank site, as this will delete your content. Also, if you are wanting to copy over Tests & Quizzes make sure that they are in DRAFT form - the copy function only copies drafts. 2. On the Tool Menu, click on Site Info Click Import from Site from the Site Info tabs. 3. Select either "I would like to replace my data" or "I would like to merge my data" If you are starting with an empty course select "I would like to replace my data option as this will transfer your site content, as well as your Gradebook settings. Note that choosing this option can be a destructive process, since existing content in the new course may be overwritten and replaced with your copied content. If you have already developed content in the course choose the "I would like to merge my data" as this will not overwrite the already developed content. . 4. Select the course you would like to copy from and click Continue. 5. Choose the material you would like to copy. Note: Always choose Resources when copying to make sure any linked content is available. Best practice is to select all as one can always delete items in the new course. 6. Check the boxes to the right of each tool to select specific tools to be copied. If a tool is not active in the current site, the tool will have a + mark to indicate that it will be added to the current site if selected for import. Note that for each tool selected, all of the content for that tool will be copied into the new course 7. Click Finish to complete the import. Note: the content import process may take a while depending on how much content you have. You will receive an email when the process has completed. For further assistance, please email id@rwu.edu

Bridges courses are automatically unpublished 60 days after the end date of the course. This means that: Faculty/Instructors will still see and access all their Bridges course sites as usual. Students will no longer see or be able to access previous courses. These courses will still be visible to students under the My Courses button on the Home page but the links will be greyed out and the status column marked Unpublished. If you have students working on an Incomplete from any of these courses or you want a previous course to be accessible to students, you have two choices: A: Unpublish course for All students Reactivate the course by clicking on Unpublished Site [Publish Now] in the center of the yellow banner - This will make it visible and accessible to all students again. OR B: Unpublish course for a select few students 1. Reactivate the course by clicking on Unpublished Site [Publish Now] in the center of the yellow banner 2. Click on Site Info 3. Click on Manage Participants 4. Under the status column, change the Active to Inactive using the down arrow button. Do this for all of your students that you do not want to have access and only leave the student who needs access Active. This will make the course visible and accessible to that student(s). Click Update Participants. For further assistance, please email id@rwu.edu

If you are not using the Zoom in Bridges tool, or you would like to distribute your recordings via a link in your course, please follow the directions below to find the link and place it into your course. Alternatively, you can also email your students with the link to the recording. 1. Sign in to the Zoom web portal. 2. In the navigation menu, click Recordings. 3. You will see a list of cloud recordings that you started. 4. Select Share next to the recording you would like to share. 5. In the Share this cloud recording pop-up window, adjust your sharing settings as desired. Click Copy Sharing Information, then navigate to your email or where you need to share the cloud recording, to paste the sharing information. If you are using Bridges, copy out the URL only and post the link in a lesson, via email to your class or as an announcement. For further assistance, please email id@rwu.edu

If you do not see a recording you have made in the Cloud Recordings area of your Bridges course, please follow these troubleshooting steps. 1. Sign in to the Zoom web portal. 2. In the navigation menu, click Recordings. 3. You will see a list of cloud recordings that you created. 4. Identify the cloud recording and select More and then "Delete" 5. Select Yes 6. Select Trash 7. Select Recover 8. Navigate to your Cloud Recordings tab in Zoom in Bridges to verify that the recording is now appearing. For further assistance, please email id@rwu.edu

1. Visit the LANG.PLCMNT-25/FA Bridges site to access the placement exam. PLEASE USE ONLY CHROME OR FIREFOX TO ACCESS BRIDGES 2. Enter your 0365/Microsoft Office RWU credentials Students - use your jstudent123@students.rwu.edu email Faculty & Staff - user your jstaff@rwu.edu 5. Accept the Duo Authentication Push 6. Click on Yes, add me to join the site. 7. The LANG.PLCMNT-24/FA course will appear in the site navigation across the top of the screen. For questions about the placement exam, please contact Professor Min Zhou (mzhou@rwu.edu) For assistance logging into Bridges with your 0365 account, please email mediatech@rwu.edu

Why are we bringing photos into Bridges Profiles? We are bringing photos into Bridges Profiles to: Assist faculty and students in learning names and matching faces to names Personalize courses Help to create a sense of community, especially for distance courses Give faculty the ability to access student photos from anywhere Give faculty the ability to print out photo rosters Add another layer of authentication to improve academic integrity and compliance for accrediting agencies, especially for online courses What is the process for adding official ID photos to Bridges Profiles for Students: Onsite students have their photos taken at the ID Office on the Bristol Campus and the Business Office at the Metro Campus Online students send in passport-sized photos in jpg format to the Military Benefits administrative assistant at the School of Continuing Studies, who forwards them to the Unicard Administrator to have them added to the database. Online students are also going to be required to provide a scanned image of an official photo ID – such as a driver’s license, passport, military ID, etc. All student and faculty photos are stored in IDworks. The photos are copied from IDworks onto the Colleague UI server. The photos don’t physically live on Bridges. The photo images are referenced by unique ID and location of the photos on the Colleague UI server on the AD credentials and pulled into the Bridges Profiles dynamically. Can students or faculty substitute their own photo instead for their official photo in their Bridges Profile? The process to pull in institutional photos overrides the ability to upload a personal profile photo so faculty and students are not able to add their own profile photo in Bridges. Since one of the reasons for the Roster photos is for authentication and compliance, it is important that the student’s official photo remain accessible in the course roster. How often are photos refreshed on Bridges? Photos are updated 2-3 times for each of the major academic terms (Fall and Spring), although IT is working on automating a biweekly update. Can students opt-out of having their photos appear in a Bridges roster? Students can go to the Registrar’s Office in Bristol or the Business Office at the Metro campus and fill out a form to request that the University not share their photo. Students must meet specific criteria to opt-out of having their photo included in the Roster. The forms will be directed by the Registrar to either the Office of Public Safety or the Title IX officer for review and approval. However, this process only refers to masking the student photo from the Student view in Bridges. Faculty and other units such as Public Safety will still be able to view student photos on a need-to-know basis. How can student photos be removed from Bridges rosters? Currently, there is no process to remove individual student photos from the Colleague UI server. If a student's request to have their photo removed from the Bridges roster is approved by the Registrar, Office of Public Safety, or Title IX Officer, the CTLS Instructional Design and Technologies team will work with the instructors of the courses the student is registered in to hide the Roster from student view. The Roster will remain accessible to the instructor. Photos also appear attached to Forum discussions. This access can be controlled through permissions. What constitutes a viable reason as to why students can have their photos removed from an internal Bridges roster? A viable reason for having a student photo removed from a course roster would be if the Registrar, the Office of Public Safety or the Title IX Officer determines that the student’s personal safety or security is at risk. What if students don’t like their photo? Students can go to the ID office on the first floor of the Dining Commons on the Bristol campus to have their photo retaken and added to the photo database. If the student wants a new ID card with the updated photo there will be a charge of $25. Metro students can go to the Business Office to have their photo retaken and added to the photo database. Any replacement for a distance student’s photo must be accompanied by a scanned image of an official ID (for example a driver’s license, a military ID, or a passport). Due to the high volume of traffic at the ID office at the beginning of the semester, students are asked to wait until the third week of classes to have their photos redone. Any photo changes will be reflected in the next photo refresh. What if faculty don’t like their photo? Faculty can send a passport-sized photo (2x2) in jpg format to the Unicard Administrator Tracy Cookinham at tcookinham@rwu.edu to replace their ID photo. Due to the high volume of traffic at the ID office at the beginning of the semester, faculty are asked to wait until the third week of classes to have their photos redone. Any photo changes will be reflected in the next photo refresh. For further assistance, please email id@rwu.edu

Visit the Diversity and Inclusion Summer Institute Application Site to access the application. PLEASE USE ONLY CHROME OR FIREFOX TO ACCESS BRIDGES Fill in the user id and password field and click Log in. Note that the User ID is comprised of the first part (before the @ symbol) of your RWU Gmail address and your temporary Password is comprised of your initials in lowercase, last four digits of your social, and RWU in uppercase. Example User: John Doe SSN: 123-45-6789 Password: jd6789RWU Click on Yes, add me to join the site. The Diversity and Inclusion Summer Institute Application Site will appear in the site navigation across the top of the screen. For further assistance, please email id@rwu.edu

When created, Bridges courses are automatically set to an "unpublished" state. This means that students cannot see the course. To publish a course please follow these steps: Click Unpublished Site [Publish Now] in the center of the yellow banner This will make the course visible and accessible to all students. This needs to be done at the beginning of every semester for any course you would like students to see. For further assistance, please email id@rwu.edu

All RWU users with an 0365 account have access to Qualtrics To log in to our Qualtrics go to https://qualtrics.rwu.edu - it will prompt you to login through your RWU 0365 account or log you in directly if you are already logged into O365. If it is your first time logging into Qualtrics select "Don't have an account? Sign Up" As soon as you log in you have access to the full suite of software to create a survey. Help Qualtrics has just-in-time materials including video demonstrations and print documentation at: https://www.qualtrics.com/support/survey-platform/my-projects/my-projects-overview For Basic Building, Advanced Building, Anonymous Distribution, Identifying Distribution and Reporting, check out their On-Demand Webinars. Support: Most questions can be answered by going to Qualtrics Support. The Qualtrics website offers an extensive set of online resources. E-mail Qualtrics support at support@qualtrics.com For Phone support please see below: As of August 19, 2020, Qualtrics users seeking phone support will be required to login to their Support Portal in order to connect with Qualtrics Support. This change is a required security update that continues to ensure the utmost privacy of user accounts, including preventing anyone from posing as another user. Email and chat support have already required authentication as of May 13, 2019, and we are now bringing phone support up to parity with all support contact methods. Note: When prompted for an institutional ID: Use rwu When accessing the Support Portal, users will need to login with their Qualtrics account credentials. Please note that the Qualtrics Support team will only be able to provide support assistance for the account that you use to authenticate. For a detailed walkthrough, please visit the Contacting Support page. If a user is unable to login or does not have a Qualtrics account, they will be directed to a Limited Support Portal by clicking “Can’t login or don’t have an account?” on the Support Portal login screen, through which they will be able to request support. Due to the lack of security protocol involved with this method, the Limited Support Portal may only be used for login issues and account creation issues. Authenticated Phone Support is compatible with SSO - users need only use the login process described here. Survey Design Resources From a Qualtrics blog- How to create an effective survey in 15 simple tips From our LinkedIn Learning collection (would need LinkedIn Learning RWU account): Surveys and questionnaires for UX Projects Course - 1 Hour to complete Designing effective surveys - 5:46 Minutes video Questionnaire or Survey - 6:06 Minutes video Research Design Methodologies. 3:38 Minutes video How to Create Better User Research Surveys - 4:57 Minutes video What is a Satisfaction Survey? - 3:45 Minutes What Makes a Good User Research Question - 3:23 Minutes YouTube Videos Creating Effective Surveys: Best Practices in Survey Design by Institute of Education Sciences - 21 Minutes Designing a Survey (animation) by SAGE Research Methods - 5:21 Minutes For further assistance, please email id@rwu.edu