To do call forwarding, first You have to do the initial log onto Your new voice mail system with the attached.  After completing the initial, You will then have to log onto it again, with Your new password, by calling 254-3612. At the first prompts, press 5, then press 9. Then press 4 to be in your phone's forwarding option menu.   In there, listen to the prompts to work it the first time.  You will need to assign the cell number to forward it to, including the 9, after that, the number will remain stored.  Then you must set the forwarding feature.   To turn it off, call 254-3612 and repeat the steps to get to the option to turn the forwarding off.  The 5, nor the 9 are mentioned in the choices given. Please contact MediaTech at 401-254-6363 or mediatech@rwu.edu if you have any questions or require assistance. Thank you, IT Management 

Avaya J139 Phone Quick Reference Guide Table of Contents Getting Started Entering the file server address Logging in to your phone Logging out of your phone Locking and unlocking the phone Operations Making a call by using the dial mode Making a call using speed dial Making an emergency call Answering a call Viewing call history details Contacts Adding a new contact Viewing the contact details Creating a local Сontacts group Adding a contact to the local group Advanced Features Forwarding a call to another extension Call forwarding to your cell phone using EC500 Setting up Automatic Callback Making a call using URI dialing Making an unattended transfer Customization Assigning speed dial entries Viewing the Presence status of your contacts Enabling the Away timer Turning button clicks on and off Setting the display language For More Information Getting Started Entering the file server address Use this procedure to enter the file server address if the phone prompts. For example, when you connect the phone to the network for the first time. * Get the file server address from the system administrator. 1. To open the Auto Provisioning screen, press one of the following: Yes: Connects to the DES server. No: Connects to the DHCP server. *In case of a time out, the phone selects Yes. OPTIONAL: If the DES server does not provide the file server address, the phone queries the DHCP server for the file server address. OPTIONAL: If the DHCP server does not provide the file server address, the phone displays Enter the file server address screen. 2. Press one of the following: Config: To enter the file server address. Never: To never prompt for the file server address. Cancel: To cancel the prompt and display the Log Out screen. 3. In the Address field, enter the file server address. The address can be in the form of a numerical IP address or an alphanumeric Fully Qualified Domain Name (FQDN). * Tip: To enter the dot symbol (.) in the field, press the alphanumeric softkey to toggle to the alphanumeric mode. 4. Press Save. 5. The phone restarts. Logging in to your phone * Ensure that your administrator assigns you the extension and password. 1. On the Login screen in the Username field, type your extension. 2. Press one of the following: Enter OK # Down Arrow 3. In the Password field, type your password. 4. Press one of the following: Enter OK # 5. To change the extension number or the password, press Backspace. Logging out of your phone 1. Press Main menu. 2. Scroll to Applications, and press Select. 3. Scroll to Log Out. 4. Press one of the following: Select OK Locking and unlocking the phone * Use this procedure to lock your phone to prevent the use of the phone when you are away. Locking your phone does not log you out, so you can make emergency calls and receive calls. 1. To lock the phone, press Main Menu, and select Applications > Lock. 2. To unlock the phone, press Unlock and enter the login password. Operations Making a call by using the dial mode * Use this procedure to make a call without lifting the handset or pressing Speaker. 1. Set the dialing mode on the phone to Auto or Manual. 2. If the dial mode is set to Auto, dial the required number of digits. 3. The phone initiates the call when the inter digit timer times out. * If the dial mode is set to Manual, dial the number and press the Call softkey. Making a call using speed dial 1. Assign speed dial numbers to your contacts. 2. Press and hold the dial pad key assigned to the number you want to call. Making an emergency call * Ensure that the Emerg softkey is assigned by your administrator. Do one of the following: On the Phone screen, press the Emerg softkey, and again press Emerg when the phone prompts you for confirmation. Dial the emergency number by using the dial pad. Answering a call * Use this procedure to answer a call. When you receive a call, the phone does the following: Generates audio visual alerts. Displays the caller’s name or number. Do one of the following: Lift the handset. Press Speaker. Press OK. Press the Answer softkey. Headset Viewing call history details You can view following details of each call: Call type (incoming, outgoing, missed) Name Extension number Time Date Duration 1. Press Recents. * (Optional) To navigate through Main menu, scroll to the following: 2. Applications, and press Select. 3. Recents, and press Select. 4. Select the number that you want to view. 5. Press Details. 6. The phone displays the details of the selected call. Contacts Adding a new contact * Use this procedure to add a contact to the phone. You can save up to 250 contacts. 1. Press Contacts. * (Optional) To navigate through Main menu, scroll to the following: Applications, and press Select. Contacts, and press Select. 2. Do one of the following: If your Contacts list is empty, press New. If your Contacts list is not empty, press More > New. 3. Use the dial pad to enter the contact’s first and last name in the corresponding fields. 4. Press the number key that corresponds to the letter or number that you want to enter. 5. If the characters are on the same key, pause before entering the next character. * To enter a space, press 0. 6. Enter the remaining letters or numbers. 7. To enter a symbol, press More > Symbol. Use the navigation arrows to highlight the symbol that you want to enter and press Insert. 8. To delete the last character, press the Bksp softkey. 9. Enter the extension. 10. The contact extension can include uppercase and lowercase letters, numbers 0-9, and special symbols, such as comma (,), plus (+), and dot (.). 11. Press Save. Viewing the contact details * Use this procedure to view the details of a contact. You can call, edit, or delete a contact from the Details window. You must have at least one contact in the Contacts list. 1. Press Contacts. * (Optional) To navigate through Main menu, scroll to the following: Applications, and press Select. Contacts, and press Select. Select the contact that you want to view. Press Details. Creating a local Сontacts group 1. Press Contacts. * (Optional) To navigate through Main menu, scroll to the following: Applications, and press Select. Contacts, and press Select. Press Groups. Press New Group. In the Enter group name field, type your group name. Press Save. Adding a contact to the local group * Ensure that your Contacts list is not empty. * Create minimum one local group to add your contacts. 1. Press Contacts. * (Optional) To navigate through Main menu, scroll to the following: Applications, and press Select. Contacts, and press Select. Press Groups. Scroll to the group you want to add a contact to, and press Member > +Members. Scroll to the contact you want to add, and press Add. * (Optional) To add more contacts, repeat steps 4 and 5. Advanced Features Forwarding a call to another extension * Use this procedure to forward incoming calls to a specified number. * Ensure that the feature is activated by your administrator. 1. Press Main Menu. 2. Scroll to Features, and press Select. 3. To enable Call Forward feature, scroll to one of the following options: Call Fwd Call Forward-Busy Call Forward-No Answer Press one of the following: Select OK 4. In the Destination field, enter the number where you want to forward the incoming calls. Press one of the following: Save OK 5. The phone generates a confirmation tone and returns to the Features menu. 6. To disable any of the Call Forward feature, go to the respective screen and press one of the following: Select OK Call forwarding to your cell phone using EC500 * Use this procedure to receive an incoming call of your Avaya phone on your personal phone, when you are away from your desk. * Ensure that the feature is activated by your administrator. * Ensure that you administrator sets your personal phone number as your destination number. 1. Press Main menu, and scroll to Features. 2. Press one of the following: Select OK 3. Scroll to EC500, and press one of the following: Select OK 4. Corresponding line button Setting up Automatic Callback * Use this procedure to get a notification call when your previously unanswered extension is available to connect. You must use this feature only when your call is unattended by the receiver. * Ensure that the feature is activated by your administrator. 1. Press Main menu, and scroll to Features. 2. Press one of the following: Select OK 3. Scroll to Automatic Callback, and press Select. When you end the callback call, the phone deactivates the feature automatically. Making a call using URI dialing * Ensure that you have the URI of the extension number. * Ensure that the Edit dialing feature is enabled in your phone. 1. Enter the number that you want to call. 2. Press the ABC, abc, or 123 softkey to change between the input methods. * Note: Press the Bksp softkey to delete the characters you have entered. 3. Enter the complete URI that you want to call. 4. Press the Call softkey to make the call. Making an unattended transfer * Use this procedure to transfer an active call without establishing a call with the call-transfer recipient. 1. While on a call, press Transfer. 2. The phone displays the Enter transfer destination screen. 3. Do one of the following: Dial the number to which you want to transfer the call. If the recipient’s call is on hold, press Held call. Call the person from the Contacts or Recents. The first call is put on hold, and the recipient’s phone starts ringing. The phone transfers the call to the selected number. Making a precedence call by using Main menu 1. Press Main menu. 2. Scroll to Applications, and press Select. 3. Select Call Priority. 4. In the Precedence Selection screen, select the priority level. Customization Assigning speed dial entries * Use this procedure to assign speed dial numbers to your contacts. * Note: You can assign up to nine speed dial numbers to the phone numbers from your Contacts list. 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Scroll down to Assign speed dial entries, and press Select. 5. Scroll down to an unassigned dial entry that you want to use for assigning a contact. 6. Press Contact 7. The phone will display the Contacts list. 8. Scroll to the suitable contact, and press Select. The phone will update the speed dial entries. To assign a contact to an assigned entry, press Replace. 9. Scroll to Settings, and press Select. 10. Scroll to Display, and press Select. 11. Scroll to Language, and press Select. 12. Scroll to the language that you want to use, and press Select. 13. Press one of the following when the phone prompts for confirmation: Confirm Cancel 14. The phone returns to the Display screen and the language changes to the selected language. 15. Setting the Time Format 16. Press Main menu. 17. Scroll to Settings, and press Select. 18. Scroll to Display, and press Select. 19. Use the Down Arrow key to go to the Time Format screen. 20. Press Change to select one of the following options: Time Format 24 Hour Time Format 12 Hour 21. Press Save. 22. Enter the extension from one of the following: 23. To remove a contact from the entry, press Clear. Contacts Recents Dial extension from dialpad Viewing the Presence status of your contacts * Ensure that the feature is activated by the administrator. 1. Set Track Presence option to Yes when you add or edit a contact in the Contacts list. 2. Press Contacts. 3. (Optional) To navigate through Main menu, scroll to the following: Applications, and press Select. Contacts, and press Select. Scroll to the required contact. The phone displays the corresponding presence icon of the contact. 4. Press Save. Enabling the Away timer 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Applications, and press Select. 4. Scroll to Presence Integration, and press Select. 5. Scroll to Away timer, and press Change to turn on the timer. 6. Use the Down Arrow key to go to the Away timer value. 7. Enter the time in seconds. 8. Press Save. Turning button clicks on and off 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio, and press Select. 4. Use the Down Arrow key to go to the Button Clicks screen. 5. Press Change to turn the audio on or off. 6. Press Save. Setting the display language 1. Press Main menu. For More Information Go to www.avaya.com/support for latest support information, including the user guide, administrator guide, installation and maintenance guide, interactive document, and software downloads.

Avaya IP Office J179 Telephone Quick Reference Guide Table of Contents Making a Call Set a Callback Calling a Person from the Contacts List Calling from Your Call Log Redialing a Previous Number Answering a Call Answering Another Call Diverting a Call to Voicemail Call Handling Adjusting the Call Volume Holding a Call Muting a Call Ending a Call Conferencing Starting a Conference Dropping/Muting Parties Transferring Calls Transferring Calls Transferring Calls to Voicemail Redirecting Calls Do Not Disturb Forward Unconditional Follow Me Contacts Adding a New Contact Add a Contact from Your Call History Voicemail Checking Messages Voicemail On/Off Need More Assistance? Making a Call Set a Callback If you are not already on a call, just dial the number. The first available appearance button is used for the call. Alternatively, press another appearance button in order to hold your current call and to make a separate call. Calling a Person from the Contacts List If your call to an internal user is not answered, or if the status of the user is set to Do Not Disturb, you can press CallBack and end the call attempt. When the user ends their current or next call, or disables their DND status, the system calls you. When you answer, the system automatically makes another call attempt to the internal user. Calling a Person from the Contacts List You can use any directory contact to make a call. You can also use the directory in any function where Dir is displayed. Press the 👤CONTACTS key. The directory menu is displayed. Use the left/right cursor keys to select the type of directory entries you want to display; All, Personal (your own personal directory contacts), External, Users, and Groups. Use the up/down cursor keys to scroll through the list. Alternatively, you can use the number keypad to enter the name for which you want to display matching entries. If you dial a name, press Clear to return to the full list. To view more details of the highlighted name, press Details. To return to the directory, press List. When the required entry is highlighted, press the Call button. Calling from Your Call Log You can use your call history to make calls: Press the CALL LOG button. Use the left/right cursor keys to select which calls are shown: All, Outgoing, Incoming or Missed. Use the up/down cursor keys to scroll through the records. Press Call to call the number displayed in the call record. Redialing a Previous Number Press Redial. Use the up/down cursor keys to scroll through your most recent outgoing calls. Press Call to call the number displayed in the call record. Answering a Call A slow flashing appearance button indicates an alerting call. This may also be accompanied by ringing and by the message lamp flashing. If you are currently not on a call: To quiet the ringing, press Ignore. The call will continue alerting visually. To redirect the call to your mailbox, press To VM if shown. To answer the call using the handset, lift the handset. To answer the call handsfree, press the 🔊 SPEAKER key. To answer the call on a headset, press the HEADSET key. Once you have answered the call, you can switch between different talk modes: To switch to using the handset, simply lift the handset. To switch to handsfree, press the 🔊 SPEAKER key. If you were using the handset you can now replace it. To switch to headset mode, press the HEADSET key. If you were using the handset you can now replace it. Pressing the call's appearance key or any other appearance key will put the call on hold. Answering Another Call If you are already on a call, answering a new call automatically puts the existing call on hold. To answer the call, press the appearance button. Alternatively, using the up/down cursor keys, scroll the display to highlight the waiting call and select the action you want to apply; Answer, To VM, Ignore or Drop. Diverting a Call to Voicemail You can transfer directly to your voicemail mailbox any call targeted at you. If the call is not the currently highlighted call on the display, use the up/down cursor keys to highlight it. Press To VM to redirect the call to your mailbox. Call Handling Adjusting the Call Volume You can adjust the volume of the incoming audio while you are on the call: With the call connected, press the -/+ VOLUME key. Use the + plus and - minus keys to adjust the volume. Note: The volume for the device currently in use (handset, headset, or speaker) is adjusted separately. Holding a Call To put your current call on hold, press the Hold soft key or the call's appearance button. The held call will be indicated by its call appearance button with a fast-flashing green lamp. On phones with only a single call appearance button (or icon), the phone displays "On-Hold" before the call information on the call's application line. While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will hear double beep tones every few seconds. You can scroll the display using the up and down cursor keys. Muting a Call Muting a call stops the far end from hearing you although you can still hear the far end. To activate mute, press the 🎙️ MUTE key. The button will be lit while mute is active. To switch mute off, press the 🎙️ MUTE key again. Ending a Call The Drop button can be used to end the currently highlighted call. If the call is on the phone's speaker, the 🔊 SPEAKER key is lit. Pressing the key again will end the call. If the call is on the phone's headset, the HEADSET key is lit. Pressing the key again will end the call. If the call is on the phone's handset, replacing the handset will end the call. Conferencing Starting a Conference If you have a connected call and have held alternate calls, pressing Conf will start a conference with those held calls and the connected call. Otherwise, to start a conference or to add another party to a conference: Press Conf. Your current call is put on hold. Dial the party that you want to add to the conference. If they answer and want to join the call, press Conf again. If they do not want to join or do not answer, press Drop and then press the appearance key of the held call. Dropping/Muting Parties While in a conference, press the Details key. Scroll through the list of callers in the conference and: To drop a caller from the conference, highlight them and press Drop. To mute a caller, highlight them and press Mute. Repeat this to unmute them. To return to the call display, press Back. Transferring Calls Transferring Calls You can transfer calls even if no call appearance buttons are available. Press Transfer. The current call is put on hold. Dial the number for the transfer. Alternatively, press Dir to select a destination from the directory, or press Redial if applicable. To complete a supervised transfer, press Complete after the call has been answered. To complete an unsupervised transfer, press Complete while the call is still ringing. If the transfer destination does not answer or does not want to accept the call, press Cancel. Transferring Calls to Voicemail You can use the Message key to transfer a call to another user's or group's voicemail mailbox. With a call connected, press the Message key. You can continue talking. Dial the extension number of the user or group and press Select. Redirecting Calls Do Not Disturb When you select 'Do Not Disturb', your calls are redirected to voicemail if available or otherwise hear busy tone. Calls to any group of which you are a member are not presented to you. You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. Press Features. Use the up/down cursor keys to highlight Call Settings. Press Select. Select Do Not Disturb. Press Change to change the setting. Press Save to save the setting. Forward Unconditional You can change your forward unconditional settings using the Features menu. Press Features. Use the up/down cursor keys to highlight Forward. Press Select. Use the up/down cursor keys to highlight Forward Unconditional. Press Select. To switch on/off: Highlight Fwd Unconditional. Press On or Off. If no destination is currently set, the display jumps to the destination field. To select which calls: Highlight Call Type. Press Change and when the required option is displayed press Save. Options are External Only, External and Group, Non Group Calls and All Calls. To set the destination: Highlight Destination. Press Edit and enter the number required or press To VM to forward to voicemail. Follow Me You can redirect your calls temporarily to another extension. Press Features. Use the up/down cursor keys to highlight Forward. Press Select. Use the up/down cursor keys to highlight Follow Me To. Press Select. Dial the number of another user or press Dir to select from the directory. Press Save. Contacts Adding a New Contact You can add up to 100 personal directory contacts. This number is limited by the capacity of the telephone system directory. If capacity is met, you will not be able to add new contacts. Press the 👤CONTACTS key. Use the left/right cursor keys to select your Personal directory. To add a contact, press New. To edit a contact, highlight it and press Edit. Use the up/down cursor keys to switch between number and name entry. When the name and number have been entered as required, press Save. Add a Contact from Your Call History You can add a name and number shown in your call history to your personal contacts. Press the CALL LOG button. Use the left/right cursor keys to select which calls are shown: All, Outgoing, Incoming or Missed. Use the up/down cursor keys to scroll through the records. Press More and then press +Contact. Use the up/down cursor keys to switch between the name and number details for the new contact. When the name and number are set as required, press Save. Voicemail Checking Messages Press the ✉️ MESSAGE button. Enter your voicemail password if requested and press Done. The numbers shown next to Listen indicate the number of new, old and saved messages. Highlight Listen and press Select. Use the up/down cursor keys to highlight which messages (New, Old or Saved) that you want to listen to and press Select. The details of the first message of that type are displayed. You can use the up/down cursor keys to scroll through the messages. Use the soft keys to control the playback actions for the current message. By default, messages are automatically deleted a set time after being played. The delay depends on the particular voicemail server (24 hours for embedded voicemail, 30 days for Voicemail Pro). Voicemail On/Off You can control whether voicemail is used for your unanswered calls. This does not switch off your mailbox; you can still play existing messages and use other functions. Press the ✉️ MESSAGE button. Enter your voicemail password if requested and press Done. Use the up/down cursor keys to highlight Voicemail. Press Change to switch between On or Off. Press Save to save the change. Need More Assistance? Go to www.avaya.com/supportl, for the latest support information, including user guides, installation and maintenance guides, interactive documents and software downloads.

Initial Voicemail Setup 1. From your phone, dial *17, or a programmed “Voicemail” button if you have one. 2. When prompted, enter the extension of yours, or the mailbox you are attempting to access, then press #. If logging into your own mailbox from a phone associated with your extension number, you can just press # at this prompt. 3. When prompted for a password, press 202002#. NOTE: When setting up a group mailbox, the system will skip this step. 4. When prompted to enter a new password, enter your desired password using the numeric keypad, then press #. 5. When prompted to re-enter the password, enter it again, using the numeric keypad, then press #. Note: A password cannot be the mailbox extension number and may not consist of consecutive (i.e. “1234”) or repeated (i.e. “5555”) numbers. 6. Listen to the Avaya Attendant explain the name recording before continuing. Once the message has finished, press 1 to record the mailbox name (your name, for example). This is not a prompt to record a full voicemail greeting, just your name. IMPORTANT! If your company will utilize a dial-by-name directory, it is important to complete this step, otherwise your extension will NOT be located. 7. When done recording, press 1. If you are satisfied with the recording, press #, otherwise you may follow the instructions to re-record. Congratulations! Your voicemail box is now set up for use. When accessing the voicemail system in the future, you will log in with the new password you have chosen. 8. Once the system announces your number of new messages, you may hang up, or record personal greetings by selecting “3” (personal greetings) from the main menu, then pressing “1” to create or change a greeting. You will have a choice of different personal greetings to create, depending on call types (i.e. to answer all calls).

Voicemail Setup Advanced Guide Table of Contents Day-To-Day Voicemail Steps: Using the Audio-Guided Mailbox Administration Accessing Voicemail from an Office Phone: Accessing Voicemail Remotely Listening to New Messages Forwarding A Message Create/Change Personal Greetings Changing Your Password Using Visual Voice Accessing Visual Voice/ Listening to New Messages Additional Visual Voice Options Using Visual Voice to Transfer Calls to Voicemail Day-To-Day Voicemail Steps: You will have two ways to access your voicemail from within the office. The first is through the feature called “Visual Voice”, which allows you to administer yours, and any “group” mailboxes, using menus on your phone’s display screen, and the soft/feature keys around it. To use Visual Voice, you will press the built-in Message button (). The second is the more-familiar “spoken” menu where the system audibly directs you what to press to do a function within a mailbox. To use this method of mailbox administration, you will either press the programmed Voicemail found on your phone, or you may dial *17. Anytime you have new messages, in your own personal mailbox or in a “group” mailbox, if you are set to receive such notifications, the lamp of the Message key, as well as the indicator on the phone’s upper right-hand corner, will light up. Using the Audio-Guided Mailbox Administration Here is a summary of the menu options available within the audio-guided menu. The options that are shaded in gray are not supported by IP Office Intuity emulation. On the proceeding page, day to day steps to access and manage your voicemail through the audio- guided menu will be outlined. To learn more about your voicemail’s capabilities, refer to the complete Avaya IP Office / Intuity Voicemail Pro User Guide. Contact your system administrator for a copy, available in PDF format. Accessing Voicemail from an Office Phone: 1. Press the programmed Voicemail button, or dial *17. You will be greeted by a voice welcoming you to IP Office messages. 2. If prompted, enter extension of the mailbox you wish to access, then # (just press # if you are at your phone, and wish to access your personal voicemail). 3. If prompted, enter password, then #. 4. You will be notified of the number of new messages. Choose from the presented options within the mailbox’s main menu. Accessing Voicemail Remotely From outside the office, call the remote, voicemail dial-in number, if one is available. Alternatively, call your own DID (if available) and wait for your voicemail to answer; dial *7 when the greeting answers. Once welcomed to IP Office, you will be prompted to enter your extension, followed by #, then password, followed by # again; follow prompts within your mailbox main menu. Listening to New Messages 1. Log in using Voicemail button, or dial *17, and the steps outlined previously. You will be told of the number of new messages upon entry to mailbox. 2. From your mailbox main menu, press 2 to retrieve your new messages, then 0 to Listen. 3. As you listen to your messages you can use the following controls to listen to all or part of the message again. Press 2 to restart message. Press 2 3 to replay header. Press 3 to pause / resume. Press 5 to rewind 5 seconds. Press * 5 to restart. Press 6 to advance 5 seconds. 4. When you have listened to the message: Press 1 to reply to or forward the message. Press *3 to delete, then continue to the next message. Press # to skip, then play the next message. After you have listened to a message once, its status changes to old. Forwarding A Message 1. After (or while) you listen to a message, press 1. 2. Press 2 to forward the message with a comment. 3. Record your comment and press # to finish recording. You are prompted for the forwarding addresses. 4. Enter a mailbox number and then press #. 5. If you are sending to a group of extensions, repeat this step until you have entered all the mailboxes to forward the message to. To delete the last number that you entered, press *3. 6. Press # to finish addressing. 7. Press # to forward the message. Create/Change Personal Greetings 1. Log into your VM box using the programmed Voicemail button, or dialing *17. 2. Press 3 for personal greetings. If you have selected any call types, you hear an announcement that lists the call types, and the greeting numbers assigned to that call type (you can create a library of up to 9 personal greetings). For example you would hear “For all calls greeting 1 active”. Press 1 to create, change or delete a greeting. 3. When you are prompted, enter the number of the greeting (1 to 9) that you want to create or change. The system announces whether the greeting is recorded and active for which call types. To record the greeting, press 1. Start speaking your greeting at the tone; press # to finish the recording. 4. Press 0 to listen to what you recorded. Otherwise, press the number of the call type you wish to assign the new greeting to, once you hear it presented. For example, call type 1 is for All Calls. 5. You will hear a confirmation that your greeting is approved and active (for all calls, as an example), followed by a list of any other call types you can assign this same greeting to. 6. Press # to finish, and be returned to the personal greetings main menu. 7. Press # again to return to your main voicemail box menu. Changing Your Password 1. Log into your VM box using the programmed Voicemail button, or dialing *17. 2. Press 5 to access your personal options. 3. Press 4 to change your password. 4. Enter the new password and press #. We recommend a password of at least four digits. The system allows passwords of up to 15 digits. 5. Re-enter the new password and press #. You will hear a message to confirm that your password has been changed. On the proceeding page, accessing and managing voicemail through Visual Voice, will be outlined. Using Visual Voice Accessing Visual Voice/ Listening to New Messages 1. Press the Message button 2. If prompted, enter a password, then press the Done soft key. 3. You are presented with the Visual Voice menu. The numbers shown against the Listen option you see indicate the number of new/old/saved messages in your mailbox. NOTE: If you are set up to receive new message waiting indications for any group/ mailboxes, you can use the up  / down  arrow keys to choose which of those mailboxes to access, besides your own. The number of new/old/saved messages for the particular mailbox are shown. Highlight Listen and press Select or the OK key. Alternatively, you can press the adjacent feature key. Use the up and down arrow keys to highlight which messages (New, Old or Saved) in the mailbox you want to listen to, and press Select or OK key. The details of the first message of that type are displayed. You can use the up and down arrow keys to scroll through the individual messages. Use the soft keys to control the playback actions for the currently highlighted message: Play / Pause Start/stop playback of the currently displayed message. Call Call the person who left the message. Back Return to the previous menu. More Switch between the different sets of available soft key functions. Delete Delete the message. Save Mark the message as saved. 5. Copy (same as forwarding a message) The menu will prompt you to enter the destination number. When pressed a number of additional options are displayed. Pre-Rec: Record a message that will be attached to the start of the message being copied. Targets: Enter the destination for the message copy. Done: Copy the message using the targets entered. Additional Visual Voice Options Message - You can leave a message directly in any mailboxes you specify. Greeting - You can listen to, change or delete the mailbox personal greeting message. Email – shown if you have been configured with an email address for voicemail to email usage, this control allows you to see and change the current voicemail email mode being used for new messages: Email Mode Off: Voicemail to email is not used. Email Mode Copy: New voicemail messages are copied to the user's email address. The original message is left in the voicemail mailbox. Email Mode Fwd: New voicemail messages are forwarded to the user's email address. The original message is deleted from their voicemail mailbox. Email Mode Alert: An alert email message is sent to the user's email address. The original message is not attached to the email and is left in the voicemail mailbox. Password - You can change the voicemail box password. To do this requires entry of the existing password. Voicemail - Switch voicemail coverage on/off. Using Visual Voice to Transfer Calls to Voicemail 1. With a call connected, press the Message button. You are still connected to the call and can continue talking. 2. Dial the extension number of the user or group’s voicemail box to which you want to transfer the call. 3. When the number matches a user or group, their name is displayed. 4. To transfer the call to the user or group's mailbox, press Select. The caller will hear a few seconds of ringing and then the mailbox greeting. To exit the transfer menu, press Cancel.