Password Reset Instructions for Students 1. Navigate to passwords.rwu.edu and select 'Reset Password'. 2. Enter your Username, select your domain, and type in the CAPTCHA. As a student, your username will be the first initial of your chosen name, full last name, and the three numbers at the end of your email. The domain will be ACADEMICS. 3. Select a verification option, enter the CAPTCHA and hit Continue. 4. In the example below, the user selected the option "Email verification." Select your email address from the drop down menu, enter the CAPTCHA and hit Continue.. 5. Check your email for the eight digit verification code, enter it below and hit continue. 5. Create a new password below. Please ensure your new password meets the following criteria: Minimum eight characters long A capital letter A number A special character (!,@,#,$,%,^,&,*,etc.) Cannot contain any sensitive information (Name, Social Security Number, etc.) Cannot be any of the last three passwords used

<span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span> Password Reset Instructions for Staff 1. Navigate to passwords.rwu.edu and select 'Reset Password'. 2. Enter your Username, select your domain, and type in the CAPTCHA. As a staff member, your username will be the first initial of your chosen name, full last name. The domain will be RWU. 3. Select a verification option and enter the CAPTCHA. In the example below, the user selected the option to send it to their email. Once sent, the user can select their email address from the drop down menu. Once selected, they can type in the CAPTCHA. 4. Check your email for the eight digit verification code and enter it below. 5. Create a new password below. Please ensure your new password meets the following criteria: Minimum eight characters long A capital letter A number A special character (!,@,#,$,%,^,&,*,etc.) Cannot contain any sensitive information (Name, Social Security Number, etc.) Cannot be any of the last three passwords used

ADSelfService Plus FAQ What is ADSelf Service Plus? ADSelf Service Plus is a password Management program that you can use to manage many of the passwords you use daily with your RWU Accounts. Do I have to use it? Yes, ADSelf Service will be replacing SMOP as the password management program of RWU. You will need to enroll in this to manage the passwords to many of your user accounts. What account passwords can I manage with ADSelf Service Plus? With ADSelf Service Plus, you can manage your Active Directory Account, Office 365 Account, and Gmail Account. What is my "Active Directory" Account? You Active directory Account is the account you use most often as a member of the RWU community. Your Active directory account is what logs you into the majority of the sites like Bridges, Roger Central, On The hub, LinkedIn learning, and anywhere else that you see the Roger Williams Sign in page! Can I change all of my passwords at once? You can change all of your passwords at once but only if all the passwords are already set to the same password, and only to the same new password. Do I need to change all my passwords to the same password? While you can, we encourage users to create strong passwords to avoid accounts being compromised. If my account gets locked out, do I need to call Media Tech to unlock it? No! With ADSelf Service Plus, you can easily unlock your account by verifying your account another way with text, email, mobile app, finger print, and face ID verification! Do I need to use the Mobile App? You don't need to use the Mobile App. However, we urge you to download and use it! The mobile app is the easiest and most convenient way of managing your RWU account passwords. The mobile app adds convenience of using Face ID or finger print. Do I need to use my phone number? Don't want to use your number? Don't fret! With ADSelf Service Plus you don't need to use your phone number. With verification options like Push Notification, Finger Print verification and security question verification, there are so many different ways you can verify who you are! Need More Help? Please contact Media Tech: Email: mediatech@rwu.edu Phone: 401-254-6363 opt. 1

1. Navigate to passwords.rwu.edu . Select the Unlock Account Button.     2. Enter in username. Enter the Captcha and press continue.   Faculty: Select Domain “Academics” from drop down menu.   Staff: Select Domain “RWU” from drop down menu.   u  3. Select your email from the drop-down menu. Enter the Captcha. Press Continue.     4. Enter the code that has been sent to your email address.      5. Press button Unlock Account.        

If your account password has not expired, you can update your password before the expiration date by following the steps below. 1. Navigate to the password management tool at passwords.rwu.edu. 2. Enter your username into the login box. Select Academics from the Domain drop down menu. Press Login. Students will use the following format: First initial of their chosen name + Last name + followed by the 3 numbers assigned to you. (Ex. jstudent123) Faculty will use the following format: First initial of their chosen name + Last name (EX. jstudent) 3. Enter your password. Press Login. 4. Select the Change Password Tab. 5. Select Accounts that you would like to reset. We recommend resetting all accounts, so passwords synchronize. 6. Enter the required criteria fields. The new password will need: Eight Characters Long Capital Letter Number Special Character Can't contain any sensitive information (Name, Social Security Number, etc.) Can't be one of the last three passwords used 7. Select Change Password

If your account password has not expired, you can update your password before the expiration date by following the steps below. 1. Navigate to the password management tool at passwords.rwu.edu. 2. Enter username into login box. Select Domain as RWU from drop down menu. Press Login. 3. Enter your password. Press Login. 4. Select the Change Password Tab. 5. Select Accounts that you would like to reset. We recommend resetting all accounts, so passwords synchronize. 6. Enter the required criteria fields. The new password will need: Eight Characters Capital Letter Number Special Character 7. Select Change Password

In certain circumstances, facilitating IT service requests requires a user’s login credentials. This need often aligns with working on account-level services such as email or configuring access to network share drives. Balancing these types of service needs with user privacy is essential.   Media Tech adopts a formal process that allows end-users to opt-in or opt-out of the disclosure. Choosing the preferred method of non-disclosure requires a block-out window while the technician facilitates the needed repair. This block-out window mitigates conflicts that can occur if the technician and user access account resources simultaneously. Because this process temporarily requires the password to be set to default during the repair window, the user must also reset their password upon pickup of the device. This process ensures all cloud service accounts and local domain account are fully re-synchronized and will not pose any intermittent issues during sign-in.   Choosing to share your password remains an option for users who subjectively see little risk in such disclosure. IT service technicians will contact the user over a voice channel to obtain the password in this workflow. Technicians will only be retained your password during the service window. Upon close-out of the ticket, the service technician must shred the noted password. During repair, technicians are prohibited from keeping passwords in plain sight, and under no circumstances shall the note include personal identifiers such as the user’s name (first or last). If needed, the IT ticket number can associate the password to a service request (e.g., Password1/#2345679).   Media Tech is committed to customer excellence. This knowledge base is exclusive to the RWU community and 3rd party contractors using Media Tech services. If you have any questions, please feel free to contact Media Tech at extension 6363. We appreciate your consideration.   Sincerely, IT Management

<span class="fr-mk" style="display: none;"> </span> Password Reset Instructions for Faculty 1. Navigate to passwords.rwu.edu and select 'Reset Password'. 2. Enter your Username, select your domain, and type in the CAPTCHA. As a faculty member, your username will be the first initial of your chosen name, full last name. The domain will be ACADEMICS. 3. Select a verification option and enter the CAPTCHA. In the example below, the user selected the option to send it to their email. Once sent, the user can select their email address from the drop down menu. Once selected, they can type in the CAPTCHA. 4. Check your email for the eight digit verification code and enter it below. 5. Create a new password below. Please ensure your new password meets the following criteria: Minimum eight characters long A capital letter A number A special character (!,@,#,$,%,^,&,*,etc.) Cannot contain any sensitive information (Name, Social Security Number, etc.) Cannot be any of the last three passwords used