ADSelfService Plus FAQ

What is ADSelf Service Plus?

ADSelf Service Plus is a password Management program that you can use to manage many of the passwords you use daily with your RWU Accounts.

Do I have to use it?

Yes, ADSelf Service will be replacing SMOP as the password management program of RWU. You will need to enroll in this to manage the passwords to many of your user accounts.

What account passwords can I manage with ADSelf Service Plus?

With ADSelf Service Plus, you can manage your Active Directory Account, Office 365 Account, and Gmail Account.

What is my "Active Directory" Account?

You Active directory Account is the account you use most often as a member of the RWU community. Your Active directory account is what logs you into the majority of the sites like Bridges, Roger Central, On The hub, LinkedIn learning, and anywhere else that you see the Roger Williams Sign in page!

Can I change all of my passwords at once?

You can change all of your passwords at once but only if all the passwords are already set to the same password, and only to the same new password.

Do I need to change all my passwords to the same password?

You don't and shouldn't! We urge users to manage each password individually. While you can, we encourage users to create strong passwords to avoid accounts being compromised.

If my account gets locked out, do I need to call Media Tech to unlock it?

No! With ADSelf Service Plus, you can easily unlock your account by verifying your account another way with text, email, mobile app, finger print, and face ID verification!

Do I need to use the Mobile App?

You don't need to use the Mobile App. However, we urge you to download and use it! The mobile app is the easiest and most convenient way of managing your RWU account passwords. The mobile app adds convenience of using Face ID or finger print.

Do I need to use my phone number?

Don't want to use your number? Don't fret! With ADSelf Service Plus you don't need to use your phone number. With verification options like Push Notification, Finger Print verification and security question verification, there are so many different ways you can verify who you are!

Need More Help?

Please contact Media Tech:

Email: mediatech@rwu.edu
Phone: 401-254-6363 opt. 1