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General Equipment Ticket Procedure. Closing a ticket

Modified on: Sat, Jul 20 2024 2:58 PM

Closing a ticket for a returning item:


Open the ticket and click on the Assets button which will show the item that was loaned out. 


Click on the highlighted item in the box for the Asset page:

Screenshot of Freshservice Equipement Loan ticket. The Asset Tag is selected, showing a General Loan- Dell Laptop placed under the user's name.




Navigate to the fields on the right and change the Asset state from "In Use" to "In Stock"


Also, Change the Department back to "Information Technology" and click the x next to the name in the "Used By" field to clear it: 


Screenshot of Asset information. The Asset Status is selected and a drop down menu appears with the different status options.                       Screenshot of Asset information. The Asset Status was changed to In Stock.



Navigate back to the original ticket and check the box that the task is closed:


Screenshot of Freshservice Equipement Loan ticket. The Tasks Tag is selected, showing the open task for the 2-day general loan. The box to the right must be changed to Completed.


Set the ticket to closed and Update:


Screenshot of Ticket status being changed to closed.





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