RWU MediaTech Portal

Login

General Equipment Loan Ticket procedure- Creating a Ticket

Modified on: Sat, Sep 7 2024 3:21 PM

General Equipment Loan Ticket procedure- Creating a Ticket



1. Go to the Service catalog and click on the item being requested:


Freshservice Service Catalogue. Catalogue shows the Equipment Available.



2. Add the date to the box that pops up and hit Place Request


General Loan-Dell Laptop request form. Shows calendar asking for Loan date.



3. Type in the customers email address and click Confirm:


General Loan-Dell Laptop Requester. Requester and amount of laptops are being asked on a pop up on the right hand side of the screen.



4. The ticket will pop up.  Click on the Fulfill request button:


Screenshot of Created ticket. On the right hand of the ticket information is a button that reads Fullfill Request.




5. Choose the correct item from the menu on the side of the box that pops up.  Then hit Next:


Fulfill request information. A pop up on the right hand side of the screen contains the available equipment to fulfill the request.




6. Another box will pop up, hit assign.


Requester and equipment information.




7. When you are back to the ticket you will click on execute scenario button and then click on appropriate scenario, (Creates the return task, sets to Pending and adds a reply comment to the requestor):


Main ticket screen after fulfilling request. On the top right hand side is the More button. A pop up will appear which will reveal the Execute Scenario option


Screenshot of Execute Scenario options


Message sent to user after Execute Scenario has been placed.


8. The Ticket is now searchable in the system.


Was this answer helpful?