It is possible that certain tools may not display correctly due to browser cache issues.  To resolve this, you will need to clear your browser cache specifically for the affected tool.  

• Chrome or Firefox for Windows: CTRL + F5
• Chrome or Firefox for Mac: CMD + SHIFT + R

If this does not work for this tool, you will need to clear the entire browser cache:

• For Chrome: How to Clear the Chrome Cache
• For Firefox: How to Clear the Firefox Cache

For further assistance, please email id@rwu.edu