RWU Technology

All RWU users with an 0365 account have access to Qualtrics

To log in to our Qualtrics go to https://qualtrics.rwu.edu - it will prompt you to login through your RWU 0365 account or log you in directly if you are already logged into O365. 

If it is your first time logging into Qualtrics select "Don't have an account? Sign Up" 

As soon as you log in you have access to the full suite of software to create a survey.

Help

Qualtrics has just-in-time materials including video demonstrations and print documentation at: https://www.qualtrics.com/support/survey-platform/my-projects/my-projects-overview 
For Basic Building, Advanced Building, Anonymous Distribution, Identifying Distribution and Reporting, check out their On-Demand Webinars.

Support:

1. Most questions can be answered by going to Qualtrics Support. The Qualtrics website offers an extensive set of online resources.
2. E-mail Qualtrics support at support@qualtrics.com
3. For Phone support please see below:

As of August 19, 2020, Qualtrics users seeking phone support will be required to login to their Support Portal in order to connect with Qualtrics Support. This change is a required security update that continues to ensure the utmost privacy of user accounts, including preventing anyone from posing as another user. Email and chat support have already required authentication as of May 13, 2019, and we are now bringing phone support up to parity with all support contact methods.

Note: When prompted for an institutional ID:  Use rwu

When accessing the Support Portal, users will need to login with their Qualtrics account credentials. Please note that the Qualtrics Support team will only be able to provide support assistance for the account that you use to authenticate. For a detailed walkthrough, please visit the Contacting Support page.

If a user is unable to login or does not have a Qualtrics account, they will be directed to a Limited Support Portal by clicking “Can’t login or don’t have an account?” on the Support Portal login screen, through which they will be able to request support. Due to the lack of security protocol involved with this method, the Limited Support Portal may only be used for login issues and account creation issues. Authenticated Phone Support is compatible with SSO - users need only use the login process described here. 

Survey Design Resources