Initial Voicemail Setup
1. From your phone, dial *17, or a programmed “Voicemail” button if you have one.
2. When prompted, enter the extension of yours, or the mailbox you are attempting to access, then press #. If logging into your own mailbox from a phone associated with your extension number, you can just press # at this prompt.
3. When prompted for a password, press 202002#. NOTE: When setting up a group mailbox, the system will skip this step.
4. When prompted to enter a new password, enter your desired password using the numeric keypad, then press #.
5. When prompted to re-enter the password, enter it again, using the numeric keypad, then press #.
Note: A password cannot be the mailbox extension number and may not consist of consecutive (i.e. “1234”) or repeated (i.e. “5555”) numbers.
6. Listen to the Avaya Attendant explain the name recording before continuing. Once the message has finished, press 1 to record the mailbox name (your name, for example). This is not a prompt to record a full voicemail greeting, just your name.
IMPORTANT! If your company will utilize a dial-by-name directory, it is important to complete this step, otherwise your extension will NOT be located.
7. When done recording, press 1. If you are satisfied with the recording, press #, otherwise you may follow the instructions to re-record.
Congratulations! Your voicemail box is now set up for use. When accessing the voicemail system in the future, you will log in with the new password you have chosen.
8. Once the system announces your number of new messages, you may hang up, or record personal greetings by selecting “3” (personal greetings) from the main menu, then pressing “1” to create or change a greeting. You will have a choice of different personal greetings to create, depending on call types (i.e. to answer all calls).