Network Trouble Shooting on Laptops

Tags laptop wireless troubleshooting

Sometimes, we find ourselves having trouble connecting to a wireless network. It happens to all of us. While there are some instances we will not be able to resolve the problems on our own, most of the time the fix is rather simple. Here are a list of processes you can use to in order to ensure your wireless issue is resolved.

Process 1: Forget, Re-boot, Re-join.

Try forgetting the wireless network. The following links will lead you to the steps for each operating system:

Windows 10: http://www.thewindowsclub.com/forget-wireless-network-profiles-windows-10

Windows 8: http://www.7tutorials.com/how-delete-forget-wireless-network-profiles-windows-81

Mac OS: http://www.tp-link.com/en/faq-286.html

Process 2: Release and Renew IP Address.

If this process does not work for you, try releasing and renewing your IP Address:

PC: http://www.techsupportforum.com/forums/f138/how-to-run-an-ipconfig-all-command-655357.html

Mac OS:

Open Transport (Mac OS 9.x)

Click on the Apple menu.
Select Control Panels and choose TCP/IP.
Ensure that TCP/IP is in Advanced mode:
- Click Edit.
- Select User Mode.
- Select Advanced.
In the TCP/IP window, click the Options button.
Select Inactive.
Click OK.
Close the TCP/IP control panel and choose to save changes when prompted.
Open the TCP/IP control panel again, as described above.
Again, click the Options button.
Select Active.
Click OK.
Close the TCP/IP control panel and again save the changes.

Network Preferences (Mac OS X - 10.3 and lower)

Click on the Apple menu.
Select System Preferences.
Click on Network (located under the Internet & Network section).
Click on the Show drop-box and select Active Network Ports.
Remove the check from the box next to Built-in Ethernet and click on Apply Now.
Place a check back in the box next to Built-in Ethernet and click onApply Now.

Network Preferences (Mac OS X - 10.4)

Click on the Apple menu.
Select System Preferences.
Click on Network (located under the Internet & Network section).
Click the drop down window that says Show in order to select the available list of network connections to select from. Click on the desired ethernet or wireless connection to renew.
Click the DHCP Renew button.

Network Preferences (Mac OS X - 10.5 - 10.6)

Click on the Apple menu.
Select System Preferences.
Click on Network (located under the Internet & Network section).
In the left column you will see the Ethernet and/or Wirelessavailable to select. Click on the desired ethernet or wireless connection to renew.
On the right column click the Advanced button and click on DHCP Renew.

Network Preferences (Mac OS X - 10.7 - 10.10)

Click on the Apple menu.
Select System Preferences.
Click on Network (located under the Internet & Network section).
In the left column you will see the Ethernet and/or Wirelessavailable to select. Click on the desired ethernet or wireless connection to renew.
On the right column click the Advanced button
Select the TCP/IP tab and click Renew DHCP Lease

Process 3: Reset Network Adapter.

If this process also does not work you will want to manually delete the network profiles. The directions are listed at the following address:

https://iihelp.iinet.net.au/Resetting_Network_Adapter_(Winsock_Reset)

Thank you for taking the time to try and resolve the problem yourself! If you are still experiencing an issue, please stop by the Media Tech Desk and we will be more than happy to assist you!